Retail Success Stories

Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates…

How Zenni Optical Boosted Per-Session Revenue 34% with Sharper Search

Improving search functionality and response speed can be among the most powerful “behind the scenes” actions a retailer can take — particularly…

Translating Consumers’ Animal Content Obsession into Charitable and Commerce Opportunities

Just about everybody on the internet loves animal videos, particularly those that are funny, touching or maybe both. The founders of Animals…

Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

To better serve a growing legion of West Coast customers, Tapestry, parent company of brands including Coach and Kate Spade, opened its…

True Classic Boosts Post-Purchase Email CTR by 1.87%

True Classic’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email…

How True Classic is Bringing its Digital Strengths into the Physical World

Like many other DTC brands, True Classic made its first big impression online — in its case with a series of humorous,…

Computer Vision-Enabled App Helps Home Depot Improve On-Shelf Availability

The Home Depot has one major advantage over competing retailers that keep much of their inventory in back rooms, where it’s invisible…

Mall of America Adds Body-Worn Cameras to its Security ‘Layers’

Security issues are top-of-mind with retailers: theft and threats of violence in retail locations are making headlines, including Target’s recent announcement that…

How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a…

How Walmart, PepsiCo and Brooks Running are Making Strides in Sustainability

Retailers, brands and manufacturers are discovering some good news on the sustainability front: it’s remarkably flexible. Individuals and companies are finding that…

Walgreens Exec: Operational Excellence Makes 1-Hour Delivery Promise a Reality

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. Yet Walgreens…

How Collars & Co. Used Multiple Data Sets to Optimize its First Physical Location

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to…

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