shopper engagement

JCPenney Reduces Cart Abandonment 18% with AI-Powered Shopper Engagement Tool

JCPenney has implemented a new predictive shopper engagement solution from Metrical as it works to transform and improve its ecommerce experience. Since…

Tokinomo Combines Sounds And Motion Technology To Help Retailers Run In-Store Campaigns

Tokinomo, a shopper engagement solution provider, combines light, sound and motion technology in a tool designed to help retailers drive more brick-and-mortar…

Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge

As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its…

Five Ways To Attract And Engage Today’s Hyper-Connected Shoppers In-Store And Online

These days the lines are blurred between in-store, digital and social shopping choices. Consumers and retailers alike are struggling to keep up…

Woodman’s Foods Taps Birdzi To Personalize Offers Across Channels

Woodman’s Foods, an independent and employee-owned grocery retailer, will roll out the Birdzi Shopper Engagement platform to all 15 of its stores…

Niemann Foods Engages In-Store Shoppers With Personalized App Experiences

Niemann Foods, a grocer operating under the County Market brand, has implemented the Shopper Engagement platform from locations analytics provider Birdzi. Currently…

Nine West Sees 15% Lift In Conversions With LivePerson

Consumers consider a multitude of factors while shopping for shoes: Overall style, color and fit, among others. While some consumers prefer to…

Tesco Speeds Checkout Times With Datalogic Barcode Scanners

British grocery chain Tesco is testing the Jade X7 Automated Scanner from Datalogic, a provider of automatic data capture (ADC) solutions, in…

Interactive Imagery Helps Wiggle Bike Brand Boost Online Sales

Product discovery and the lack of in-person visuals are two selling hurdles that online-only retailers must overcome. The challenges of e-Commerce intensify…

Trunk Club Cements Customer Relationships Using Salesforce

As an up-and-comer in the men’s fashion space, Trunk Club relies on excellent customer service to stand out. Although the retailer has…

How NYX Ties User-Generated Content To Commerce

Brands and retailers tap user-generated content to showcase real-life use-cases for their products and services. And with 92% of consumers saying they…

Data Collection Plays Key Role In Social Shopping

Retailers should view social shopping not only as a way to achieve more personalized engagement with customers and drive sales, but as…

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