Executive ViewPoints

What Can Retailers Do To Regain Customer Trust?

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize…

3 Use Cases For Data Science In Retail

Data-related tools and methods are taking center stage in customer acquisition, retention and satisfaction in a number of industries. In the past,…

Retailers: When Your Business Depends On Digital, Make Sure Online Customers Succeed

Even before the COVID-19 crisis, the retail sector was facing significant challenges. In the course of 2019, more than 9,300 brick-and-mortar stores…

Thinking Outside the Box: The Role Of The Customer Service Representative

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive…

How The 2020 Election Will Affect Retail’s Pre-Holiday Marketing

Every presidential election cycle, marketers prepare for the national conversation to be overtaken by politics. It’s never been a time to launch…

Why Sellers Should Leave Amazon Price Wars Behind

E-Commerce competition has never been higher, especially when it comes to the saturated and complex marketplace that is Amazon. As retailers and…

Retail Lessons From China: Innovation, Resilience And Recovery

Non-essential retailers around the world have been devastated by COVID-19, with many experiencing everything from store closures to unprecedented drops in sales….

After Summer Sale Comes Amazon Prime Day — Retailers Must Prepare

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app…

Market-Based Pricing Helps E-Tailers Reprice 50% Faster And Get Better Market Coverage

Knowing your true competitors, their moves at any given time, being able to make the right decisions, including pricing decisions, faster than…

Data Capital: The Competitive Weapon Most Retailers Have Yet To Fully Monetize

Traditional retailers are sitting on a powerful competitive weapon, and they’ll continue to operate less efficiently, lose market share and leave millions…